Refund policy

RETURN POLICY

Last updated 9/01/22

Thank you for your purchase! We hope you are happy; however, if you are not completely satisfied, you may return it to us for a full refund, store credit or exchange. * Please note the non-returnable items below.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels intact.

*NON-RETURNABLE ITEMS 

Food and beverage items may not be returned unless they arrive damaged. A picture of the damaged items must be emailed within 7 days to qualify for a refund.

RETURN PROCESS

To return an item, place it securely in its original packaging and mail to:
Essentially Charleston
ATTN: Returns
681 Pelzer Drive
Mt. Pleasant, SC 29464

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. 

QUESTIONS

If you have any questions concerning your return, please contact us at hello@essentiallycharleston.com!